How can I contact customer service?

You can reach customer service by filling out the contact form on this page with your name, email, phone number, subject, and message. A support representative will get back to you as soon as possible.

How long does it take to receive a response?

Most inquiries receive a response within 24–48 business hours. Response times may vary depending on the volume of requests.

What information should I include in my message?

Please include your full name, email address, phone number, order number (if applicable), and a clear description of your question or issue. The more details you provide, the faster our team can assist you.

Can I contact customer service by phone?

If phone support is available, you may include your phone number in the contact form and request a call. A team member will reach out if phone support is required for your case.

What types of inquiries can I submit through the contact form?

You can submit questions about orders, shipping, returns, product information, troubleshooting, or general customer service concerns. Our team is here to help with any issue related to your experience.

Do I need an account to contact customer support?

No account is required. Anyone can use the contact form to reach our customer service team, whether you are a new visitor or an existing customer.

CONTACT US

Get in Touch

YBERA USA LLC
8351 Palmetto Commerce Pkwy, Unit 104
Ladson, SC 29456
United States

Phone: +1 (843) 367-8168
Email: info@ybera.us

Customer Service Hours:
Monday – Friday, 8:00 AM – 4:00 PM (EST)

CUSTOMER SERVICE

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