Shipping policy

Effective Date:
October 22, 2026

 

ABOUT YBERA USA

This website, www.ybera.us, is operated by Ybera USA, LLC, the official U.S. operation and representative of Ybera Group in the United States. These policies apply to transactions, services and interactions conducted directly through www.ybera.us.

 

SHIPPING POLICY

1. Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates


U.S. Inventory Shipping

We offer the following shipping options for products shipped from our U.S. warehouse:

Shipping Method

Estimated Delivery Time**

Cost

Economy (USPS)

5-8 business days (from order date)**

FREE on orders over $50

$8.90 on orders under $50

Priority Express (USPS)

2-4 business days (from order date)**

$9.90

**All orders are processed within 1–2 business days (handling time)
**Delivery delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances.


Products Shipped from Brazil

Certain products are shipped directly from Brazil. These items are clearly identified on the product detail page with:

  • A Brazilian flag icon, and
  • The statement: “This product ships from Brazil.”
Shipping Origin                       Estimated Delivery Time Cost
Brazil 11–16 business days (from order date)

FREE on orders over $50

$8.90 on orders under $50 

Split Shipments

If your order contains both:

  • Products shipped from the U.S. warehouse, and
  • Products shipped from Brazil

Your order will be shipped separately from each location.

Shipping charges will be applied independently to each shipment as if they were separate orders. 

Estimated delivery: 11-16 business days from the order date depending on warehouse location.

*Delivery delays may occur due to weather conditions, customs processing, carrier issues, or other unforeseen circumstances.


Promotional Free Shipping

From time to time, Ybera USA may offer promotional free shipping on eligible orders, including campaigns where no minimum purchase amount is required.

For example, during a “Free Shipping Wednesday” promotion, customers may receive free standard shipping on qualifying purchases regardless of order value.

Promotional free shipping offers:

  • Are available only during the dates and times communicated for each campaign; and
  • May be subject to specific eligibility requirements, exclusions, or shipping methods disclosed in the applicable promotion.

When a promotional free shipping offer is active, the terms of that promotion will apply instead of the standard free-shipping minimum stated in this policy.


3. Shipping Addresses

We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. Territories.
Please provide a complete shipping address, including any apartment, suite, or unit number.
We also ship to P.O. Boxes.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). Tracking information will be available within 24 hours.

5. Lost or Stolen Packages (Important Consideration)

To provide additional peace of mind, we offer Cash Back + Shipping Protection (powered by Route) at checkout.

If You Purchased Cash Back + Shipping Protection

If you added Cash Back + Shipping Protection to your order:

  • The protection is provided by Route, which covers lost, stolen, or damaged packages according to its terms.

  • Claims must be filed directly through Route.

  • Route will review your claim and issue refunds or replacements according to its policy.

To file a claim:
Reply directly to the Route confirmation email you received after placing your order, or visit claims.route.com.
Route’s support team will guide you through the claim process.

Once your claim is approved, Route will process your refund or replacement directly.

If You Did NOT Purchase Cash Back + Shipping Protection

If Cash Back + Shipping Protection was not selected at checkout:

  • We are not responsible for packages that are confirmed as delivered to the address provided at checkout.

  • Once a shipment is marked as “Delivered” by the carrier, liability transfers to the customer.

If you believe your package is lost or stolen after delivery, we recommend:

  1. Checking with neighbors or household members

  2. Verifying the shipping address provided at checkout

  3. Contacting your local USPS office to open a claim

  4. Notifying us at info@ybera.us, and we will do our best to assist you

Please note: If Cash Back + Shipping Protection was not purchased, refunds or replacements are not guaranteed.

*We recommend adding Cash Back + Shipping Protection at checkout for coverage against loss, theft, or damage.

CONTACT YBERA USA

If you have questions about this policy or need customer assistance, please contact:

 

Ybera USA, LLC
8351 Palmetto Commerce Pkwy, Unit 104
Ladson, SC 29456
United States

Phone: +1 (843) 367-8168
Email: info@ybera.us
Official U.S. Website: www.ybera.us

 

Customer Service Hours:
Monday–Friday, 8:00 AM–4:00 PM Eastern Time (ET)
Closed weekends and U.S. holidays.